Privacy Policy

Information We Collect

When you use our website or contact us, we may collect: your name, email address, phone number, practice name, and any information you provide through our contact form or audit tool. We also collect anonymous, aggregate web analytics (pages visited, browser type, device class, approximate region) via Cloudflare Web Analytics, which is cookieless and does not fingerprint individual visitors.

Cookies and Tracking

We do not use third-party advertising or marketing cookies. We do not run Google Analytics, Meta Pixel, or similar tracking pixels on this website. Our web analytics provider (Cloudflare) operates cookielessly. Our contact form and scheduling tool (Calendly) may set first-party session cookies required to complete those interactions.

Protected Health Information (PHI) and HIPAA

The Ralt Health website is not intended to collect or process Protected Health Information (PHI) as defined by HIPAA. Please do not submit patient names, dates of birth, medical record numbers, diagnoses, or any other PHI through our contact forms or audit tool. For practice customers that are HIPAA covered entities, we offer Business Associate Agreements (BAAs) as part of service engagements. Contact us to request a BAA.

How We Use Your Information

We use the information you provide to respond to inquiries, deliver our services, improve our website, and communicate with you about Ralt Health offerings. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Audit Tool Data

The free website audit tool sends the URL you enter to the Google PageSpeed Insights API to generate accessibility and performance scores.

When you run the tool, we also log a submission event so we can understand how the tool is being used and follow up with practices that might benefit from a full assessment. Each submission record includes: the URL you entered, your approximate location (country, region, city, postal code) derived from your IP address by our CDN (Cloudflare), the IP address itself, your browser’s user agent, the page that referred you to the tool (if any), and the timestamp. We do not store the full audit results beyond your browser session. You can request deletion of a submission record by emailing contact@ralthealth.com with the URL and approximate time you ran the tool.

Subprocessors

We use a limited set of third-party services to operate the website and our dashboard product. A complete list is published at ralthealth.com/subprocessors. Each subprocessor has its own privacy policy governing the data it processes.

Data Security

We implement appropriate security measures to protect your information, including HTTPS encryption, security headers, and secure form handling. Infrastructure is hosted with providers that support HIPAA-aligned security controls. However, no method of transmission over the internet is 100% secure.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at contact@ralthealth.com.

Contact

Questions about this policy? Email us at contact@ralthealth.com.